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City Helpdesk
The City Helpdesk aims to be the model of customer service delivery by providing a one stop, multi-channel, point of contact for Portsmouth residents. We strive to understand your needs and expectations and manage your contact with the council. The City Helpdesk staff are a highly experienced and skilled team who are dedicated to providing the best in customer service, striving to meet the high standards of service expected by you.
You can currently contact us via:
- Telephone (see our contact list) - Monday to Friday 8am-6pm.
- E-mail - 24 hours cityhelpdesk@portsmouthcc.gov.uk
- Main Reception, Civic Offices, Guildhall Square - Monday to Thursday 8:30am-5pm, Friday 8:30am-4pm.
- Revenues Reception, Floor 2, Civic Offices, Guildhall Square - Monday to Thursday 8:30am-5pm, Friday 8:30am-4pm.
- Post - City Helpdesk, Floor 2, Civic Offices, Guildhall Square, Portsmouth PO1 2BG
Please be aware that all calls into the City Helpdesk are recorded for quality control, training and monitoring purposes.
How we aim to be the best
What we aim to deliver
Telephone contact/Service areas
What volume of contacts we dealt with
Performance Monitoring
Customer feedback results
You said...We did
Serving the community
City Helpdesk Management Structure
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