July news

Museums open late for staff training on 11 July

The city council’s museums service is on a mission to find out more about their visitors – both existing and potential.

To improve their understanding of visitors - and who they are -frontline staff are being trained on Friday 11 July. So that on that day all the museums listed below will open later than usual at 12 noon, instead of 10am.

• City Museum and Searchroom
• Cumberland House
• Southsea Castle
• Dickens Birthplace

Head of the Museums Service Jane Mee said:”We need to improve our understanding of who our current visitors are so that we can improve our services and increase the number of customers.

“We want to cater for existing visitors as well as attracting new ones, and I see frontline staff playing a key role in finding out more about who our customers are.”

AMH (Audiences Marketing Hampshire) will be training the staff on 11 July at the City Museum, covering areas such as what information needs to be collected, and how it can be used to improve services.

Date : 02 July 2008