Where and when is my rubbish and recycling collected?Last updated: 09 November 2011 12:49 UK
What day is my rubbish and recycling collected?Have a look at our collection day search page to find your current rubbish and recycling collection day.
Your collection day and time
We collect your separated rubbish and recycling from your home every week on a regular, specified day. Collections are carried out as normal on bank holidays, with the exception of Christmas and New Year. Please put out your rubbish and recycling for collection by 7am on your regular collection day (or, at the earliest, after 7pm on the previous evening). If your rubbish has not been collected by 4pm on your scheduled collection day, please contact City Helpdesk.
Please only put out rubbish and recycling by 7am on your scheduled collection day; your collection crew will not collect rubbish or recycling put out at other times or on other days. Please be aware that if you do put out rubbish or recycling at the wrong time or day, this could be deemed fly-tipping and you could receive a fixed penalty ticket.
What happens about rubbish and recycling collections on bank holidays?
Your rubbish and recycling will be collected on bank holidays as usual e.g. Easter Monday. The only exception to this is the Christmas/New Year holiday season, when days will vary over the two-week period. Check our search page for any scheduled changes and for your collection day.
Your collection pointThis is usually the same place as your recycling bin/box at the front boundary of your property. Exceptions apply only when an alternative collection point has been agreed with waste management at the council or if you have arranged an assisted refuse collection with us. If you feel that you require help with this, please contact us. Please be a good neighbour, put out your rubbish and recycling only at your own waste collection point on collection day.
Storing your rubbish
You need to provide your own container to keep your rubbish secure, and keep it within your property during the week. Please use either black sacks and/or dustbins with rigid handles, no charity bags. Be aware that urban foxes live in our city – so if you have to put out your rubbish and recycling the night before collection, please make sure it is securely contained and animal-proof.
The council does not offer a doorstep refuse wheelie bin collection service – if you use a wheelie bin to store rubbish at your home, please take out the refuse sacks and put them at your collection point by 7am on collection day. Please don’t use your recycling wheelie bin or box to store rubbish.
To protect your collection crews, please make sure you double-wrap any unsavoury or sharp items and that your sacks aren’t over-heavy. Your collection crew can collect up to 5,000 sacks a day – so please make sure they can be lifted and carried safely.
If you live in a flat with shared bins
Please separate your recycling and use your flats recycling bag to take your recycling to your green bin. Put your rubbish in the large steel bins in your waste storage area, or use the rubbish chute if you have one. Your bins will be emptied at least once a week, and sometimes more frequently. Please don’t put bulky items in or around the bins as your crew may not be able to empty them.
If you miss your collection
If necessary, please remove it from the highway. Store your rubbish within your property until your next scheduled collection day. If your crew makes a mistake, let us know within 2 working days so that we can put it right, or let you know what went wrong. If there is a problem please contact the City Helpdesk.
Where can I get a dustbin for rubbish?
If you rent your property, your landlord may supply bins as part of your tenancy agreement. You can buy dustbins with rigid handles from local hardway or DIY stores.