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Our Pledges

We want to help and will do our best to:-

Work to the standards shown in our policy statement and abide by the following pledges:-
Guarantee to see you after office hours if prior arrangements have been made.
Answer telephone calls in 5 rings.
Respond to letters received within 10 working days (where possible).
Respond to the public counter and other reception enquiries within 5 minutes.
Treat you fairly and give you our full attention.
Comply with the obligations of the Human Rights Act 1998 so far as this relates to:
1. recognising that a license or permission is a "possession" under article 1(1) of the 1st protocol;
2. recognising that in consideration of licensing decisions, we will ensure a fair and balanced hearing for any individual in accordance with article 6 of the Act;
3. making available for public inspection a guide to the Act.
Give clear answers to you questions.
Visit you at home if you cannot get to us for any reason.
Renew your license immediately and on demand (where legally permissible).
Respond to urgent (emergency) enquiries out of office hours the same day where possible but always within 72 hours.
If we fail to meet these standards then let us know!