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One City Many Abilities

This manual is designed to offer a basic introduction to disability awareness.  If you are involved in customer care, family liaison or organising consultations events, conferences, meetings or home visits, this publication will be invaluable.

It informs you about the council’s approach to disability and gives an overview of the latest disability legislation.  It will also help you to better understand the terms prejudice, stereotype and assumptions. 

The guide also includes a section on appropriate language – which can be a potential minefield for any service provider.

Chapter 4 includes individual sections on different disabilities, giving you the following information on each;

• General information
• Communication
• Arranging a meeting / consultation
• Access requirements
• Publications and presentations
• Emergency procedures.

The guide also shows you the national symbols representing disability and explains why monitoring your service delivery is so important.  There is also a useful “At a Glance” checklist for disability access, plus a guide to what you can do if you are faced with a complaint.

Finally, there is a directory of useful contacts in the field of disability - both local and national.

Associated documents:

  One City Many Abilities Book  (2.78 MB)